Privacy Policy

This Privacy Policy applies to:

• Our website at https://www.braintreecoaching.com.au and any subdomains.
• Users of our Services
• Customers who purchase our products or services

2.1 Information You Provide

We may collect personal data directly from you, including:

• Identity Information: Full name, date of birth, and demographic details.
• Contact Information: Email address, phone number, and mailing address.
• Account Information: Login credentials, profile information, and purchase history.
• Payment Information: Credit/debit card details and billing information (processed securely via third-party providers).
• Preferences: Exam goals, educational interests, and test preferences.

2.2 Information Collected Automatically

When you access our Services, we may collect:

• Usage Data: Pages visited, time spent, interaction logs, and click patterns.
• Device Information: IP address, browser type/version, operating system, and mobile device identifiers.
• Location Data: Approximate geographic location based on IP.

2.3 Information from Third Parties

We may obtain information from:

• Payment processors like Stripe for transactions,
• Social media platforms (eg, Facebook, Google) when you log in via social accounts.
• Marketing and analytics partners for insights and personalized offerings.

We use your personal data for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services.
• Account Management: To create and manage your account.
• Transaction Processing: To process payments and manage subscriptions.
• Customer Support: To respond to inquiries and provide troubleshooting assistance.
• Personalization: To customize your experience based on preferences and performance.
• Marketing and Communication: To send promotional offers, newsletters, and updates (with your consent).
• Compliance and Legal Obligations: To meet legal, regulatory, or contractual requirements.
• Security and Fraud Prevention: To protect against unauthorized access and cyber threats.

4.1 Service Providers

With trusted third-party vendors for:

• Hosting and infrastructure (e.g., AWS).
• Payment processing (e.g., Stripe).
• Marketing automation (e.g., Mailchimp, Google Analytics).

4.2 Business Transfers

In case of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4.3 Legal Compliance

When required by law or to protect the Company's rights, safety, or property.

4.4 Affiliates and Partners

With affiliated entities or partners offering joint services.

4.5 Consent-Based Sharing

When you explicitly consent to share your data with third parties.

We retain personal data:

• For as long as necessary to fulfill the purposes outlined in this Privacy Policy
• To comply with legal and regulatory requirements.
• To resolve disputes or enforce agreements

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal exceptions).
• Data Portability: Receive your data in a machine-readable format
• Objection: Opt out of marketing or certain data processing activities.
• Restriction: Limit processing under certain conditions

You can exercise these rights by contacting us at support@braintreecoaching.com.au

We use cookies, pixels, and similar technologies to

• Enable functionality (eg, login, account preferences).
• Monitor usage patterns for analytics and improvement
• Serve personalized advertisements based on your interests

For more details, refer to our Cookie Policy.

We use industry-standard security measures, including

• Encryption (eg. HTTPS, TLS) for data transmission.
• Secure servers for data storage.
• Role-based access controls for sensitive data.

While we strive to protect your data, no system is entirely secure. Please report suspected breaches immediately to security@braintreecoaching.com.au.

We do not knowingly collect personal data from individuals under 13 years of age without parental consent. If you believe a child has provided us with information, please contact us at support@braintreecoaching.com.au.

We may send you marketing communications about similar products and services. You can opt out by:

• Using the "unsubscribe" link in emails.
• Adjusting your account settings.

We may update this Privacy Policy periodically Changes will be effective when posted, with a revised "Effective Date" indicated above. Material changes will be communicated via email or notices on our Services

If you have questions, concerns, or feedback, contact us at:

• Email: support@braintreecoaching.com.au
• Phone: +61 490 092 507
• Mail: 90 Metella Road, Toongabbie, NSW 2146, Australia