Cancellation & Refund Policy

How does pricing work?

Pricing is set at the time of purchase and may change without notice. Once you buy a course or subscription, the fee you paid is fixed for that purchase. If we lower the price after you have paid, contact us and we will refund the difference.

Can I try Braintree Coaching before I pay?

Yes. We provide free mock tests on every course so you can experience our teaching methodology, the quality of our practice questions, and how the platform works before you spend any money. We recommend you sit a free mock test first — it is the surest way to know the course suits your child before purchase.

Can I get a refund if I change my mind?

No. Once you have accessed digital content — tests, videos, worked solutions or study materials — from a purchased subscription, a refund for change of mind is not available, because digital content cannot be returned. This is why we ask you to try the free mock tests first.

What are my rights under the Australian Consumer Law?

The Australian Consumer Law gives you guarantees that cannot be excluded. You are entitled to a refund if the content is:

• Faulty or defective — for example, a technical fault that stops you accessing what you paid for.
• Not as described — materially different from what we advertised.
• Not fit for purpose — unsuitable for the exam preparation we said it was for.

These guarantees apply regardless of anything else in this policy.

How do I request a refund?

Email support@braintreecoaching.com.au within seven days of your purchase and describe the issue. We respond within five business days.

If you were charged twice for the same purchase because of a processing error, we refund the duplicate charge in full within five business days to your original payment method.

What happens to my access?

Your access ends when your subscription expires. Access may be withdrawn without a refund if an account is used on multiple devices at the same time or if purchased content is shared with others.

How are refunds paid?

Approved refunds are returned only to the original payment account used for the purchase and take 7–10 business days to appear. Braintree Coaching Australia may update this policy from time to time; the "Last updated" date above reflects the current version.